Frequently Asked Questions

Will COVID-19 affect my order?

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

 

WHO SHOULD I ASK FOR ASSISTANCE?

Step 1: Click on “Login” at the top right hand corner of any page, and select "Create an Account".
Step 2: Fill in your details as requested.
Step 3: Click “Create Account".
It's that simple! Membership registration should now be complete, and you should receive a confirmation email at your registered address. Members may click on “Login” at the top right corner of the website to enter their member information and shop with member privileges.


HOW DO I JOIN THE MEMBERSHIP?

Step 1: Click on “Login” at the top right hand corner of any page, and select "Create an Account".
Step 2: Fill in your details as requested.
Step 3: Click “Create Account".
It's that simple! Membership registration should now be complete, and you should receive a confirmation email at your registered address. Members may click on “Login” at the top right corner of the website to enter their member information and shop with member privileges.


CAN I CHANGE MY ORDER INFORMATION, OR DELIVERY ADDRESS AFTER MY ORDER IS CONFIRMED?

Your order address can be modified before we ship the goods. If necessary, please send email to our email address: ltncstudio@foxmail.com
Please fill in your order number and the address to be modified in the email.



WHEN WILL I RECEIVE MY ORDER? CAN I CHANGE THE DELIVERY TIME?

DDT Store's teams will give you a delivery notice by email with shipping details to your assigned email address. Your products will be sent out within 14 working days after your order is placed. (Note: Pre-order items will be sent out after a specific period.) We will try our best to ensure on-time delivery but it is not guaranteed.
Shipment will be handled by a third party. You may refer to the tracking number in the delivery notification email and check the status of your shipment by visiting the courier service's official website.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may contact you to update the delivery information, which may cause delay in the delivery. Delay may also occur as a result of pending payment verifications or customs clearance.
Your local customs office may require additional documents and time to clear your package, which may take longer time to deliver your item.


WHAT ARE THE FEES AND SERVICE COVERAGE FOR DELIVERY? IS THERE ANY EXTRA CHARGE FOR REMOTE AREAS?

Import Taxes & Duties - Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at DDT Store. For further details of charges, please contact your local customs office.
Customs & Regulations - You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees - Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
You bear the possible risk of loss upon delivery to your assigned address. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that the signature of the recipient or collector is evidence of due delivery and fulfilment of your order by DDT Store and you will release us from any and all liability with respect to the due and complete performance of your purchase order of products. You also accept the associated transfer of responsibility (including risk of loss) in the same way.
*For service coverage and the exact terms of conditions of third party courier, please refer to courier service's official website.


CAN I PURCHASE FROM OVERSEAS?

Sure. Oversea customers can shop at our LTNC STUDIO Store website.


CAN I CHANGE OR CANCEL MY ORDER?

Of course. We can modify or cancel the order within two hours after you pay the order.


HOW CAN I RECEIVE THE LATEST PROMOTION DETAILS?

You may register as a member, and/or subscribe to our newsletter to know about Sales, Events and Exclusive Offers!


CAN I EXCHANGE PRODUCT DUE TO PRODUCT DAMAGED?

Sure. You can contact our customer service team within 7 days of delivery with your order number and the evidence of the product damages and defects to request for exchange. Once the exchange is confirmed, we will arrange customers to return the items within a designated period.
All return shipping fees and other miscellaneous fees are the responsibility of the customer. We will not pay for or refund these fees. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
All returning products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.